Operational FAQs
What is your standard SLA for Part Truck Load (PTL)?add
Our standard SLA for PTL shipments targets a 95%+ on-time delivery rate within 24–72 hours for major national corridors. Exact timelines are formalized in the client contract.
Do you handle hazardous materials (HAZMAT)?add
Yes, we have specialized fleets and certified operators for specific classes of hazardous materials. Detailed MSDS sheets are required before route approval and contracting.
What tracking capabilities do you provide?add
All B2B clients receive access to our portal offering real-time GPS tracking, milestone updates at hub transit points, and automated API integration for enterprise ERP systems.
Is insurance included in the quoted rates?add
Standard carrier liability applies. Comprehensive cargo insurance can be facilitated through our underwriting partners at an additional percentage based on declared value.
e911_emergency
Active Transit Emergency
For critical issues regarding freight currently in transit, bypass the lead form and contact operations directly.
phone_in_talk+91 90827 36097 (Ext. 9)Corporate Headquarters
corporate_fare
Behind Krohne Marshal, MIDC
Pimpri, Pune – 411018
Maharashtra, India
DNS Logistics Pvt. Ltd.
A/2/5, H BlockBehind Krohne Marshal, MIDC
Pimpri, Pune – 411018
Maharashtra, India
Operating Hours
Sales & EnquiriesMon–Sat, 9 AM–7 PM
Operations / Dispatch24×7, 365 days
Emergency Hotline24×7 (Ext. 9)